# Reset Password

> 💼In some cases, *Users* will need to reset their password.

This is needed if:

* ❓the user forgot their password and cannot recover their account

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-3c4764c4e4fb4714f469baf7846457fb2126ac4d%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Edit.png?alt=media)

🚧To manually reset a *User's* password, please follow the steps below:

{% hint style="warning" %}
**Prerequisites**

Before following the steps below, ensure the following has already been done:

* follow the [#how-to-edit-a-user](https://iis-docs.santesuite.org/technical-reference/santedb-administration-portal/security/security-users/security-editing-a-user/..#how-to-edit-a-user "mention") steps, then
* follow the [#how-to-edit-security-properties](https://iis-docs.santesuite.org/technical-reference/santedb-administration-portal/security/security-users/security-editing-a-user/..#how-to-edit-security-properties "mention") steps
  {% endhint %}

{% stepper %}
{% step %}
Click on the **Reset Pwd** button. After, a dialog window will display.

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-5445c621662cf2c2c8e6016565bdcf4ffc16d72a%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password_Modal.png?alt=media)
{% endstep %}

{% step %}
Click on the **New Password** input and enter a new *password*.

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-e8f322b7e9b8b5759ac6ef62f5728b34f3ab8db9%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_New-Password.png?alt=media)
{% endstep %}

{% step %}
Click on the **Confirm Password** input and enter the same *password* used in step 2.

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-a03680ea470b16e21bcdbb1ae2574eaee4445dda%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_Confirm-Password.png?alt=media)
{% endstep %}

{% step %}
⭐(*Optionally*) If the user wants to change their password on the next login

* enable the option *User must change password on next login* by checking it.

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-be60303c206226cfac6960ac6970d5cba4547599%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_Option-Change-At-Login_Checked.png?alt=media)

{% hint style="info" %}

#### User Must Change Password on Next Login

**✅Checked**

<img src="https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-b61e125c9348362d7cc460b8626af24cb3ae3212%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_Option-Change-At-Login.png?alt=media" alt="" data-size="original">

If *checked*:

* 🔐the new *password* used in step 2 and step 3 will be used as a temporary password for the *User* to regain access to the system.
* 🔏the *User* will enter and confirm a new password when they login and that will become their new password.

**❌Unchecked**

<img src="https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-be60303c206226cfac6960ac6970d5cba4547599%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_Option-Change-At-Login_Checked.png?alt=media" alt="" data-size="original">

If *unchecked*:

* 🔐the password used in step 2 and step 3 will be used as the *User's* permanent password.
  {% endhint %}
  {% endstep %}

{% step %}
Click the **Save** button to proceed with *Resetting the User's password*.

{% hint style="success" %}

#### After...

* the *Reset password* dialog window should close
* the *Security Properties* should update.
  {% endhint %}

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-060f197d5d2038d8b61a532144d8b4c97152de54%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password-Modal_Populated.png?alt=media)
{% endstep %}

{% step %}
Verify that a notification of `Password changes saved` is displayed

![](https://3864533949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSeRwvbsbF016QaeaS7nT%2Fuploads%2Fgit-blob-1ce582319df3b195b38ad34b6c76d84fd801e442%2FAdmin-Portal_Security-Users_Edit_Security-Properties_Reset-Password_Success-Notification.png?alt=media)

{% hint style="info" %}

#### Notification

The notification should appear in the top right-hand corner of the screen.
{% endhint %}
{% endstep %}
{% endstepper %}
