Job Roles Overview

The South Pacific Immunization Information System (IIS) supports three main operational user levels within a clinic or health facility, plus one technical support level. Roles may overlap depending on site size — in most cases, one Clinic Nurse or Clinic Manager performs both nursing and managerial duties, while Clinic Staff support registration and check-ins.

Each role below links to its own collection of job aides and reference materials. Shared functions, such as Patient Search or Registration, appear once to avoid duplication and are used by both Clinic Staff and Nurses.

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⚙️ System Administrator

Primary focus: Maintain the technical infrastructure that supports the IIS and MPI.

Responsibilities

• Register and configure devices under correct realms

• Manage applets, background jobs, and synchronization queues

• Perform backups, restores, and system updates

• Monitor server logs, probes, and data flow between dCDR and iCDR

• Troubleshoot sync failures and assist field staff

• Escalate technical issues to developers or UNICEF support

Related Job Aides

Code	Title	Purpose
AJA1	System Administration & Device Setup	Configure and maintain IIS technical infrastructure, perform updates, and assist clinics with troubleshooting

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🧑‍⚕️ Clinic Staff & Clinical Management

Primary focus: Deliver vaccination and maternal–child health services, manage clinic operations, and maintain accurate patient registration and visit records.

Responsibilities

• Search for existing patients in the IIS or Master Patient Index (MPI) to prevent duplicates

• Register new patients and link family members (for example, mother–child)

• Update demographic or contact information when needed

• Record vitals, vaccinations, AEFI, and discharge patients

• Register newborns and record birth details

• Record deaths and update patient status

• Check in patients for Healthy Baby, ANC, or Injury visits

• Assign patients to the correct waiting room and continue visits through completion

• Open, run, and close vaccination sessions (fixed, outreach, or school)

• Manage vaccine stock, fridges, temperature logs, and wastage

• Perform backups and monitor synchronization status

• Create and manage local user accounts and permissions

• Troubleshoot hardware or app issues and escalate when required

• Handle downtime and ensure paper-to-digital back-entry after outages

System access limitation: Clinic Staff can perform registration and visit activities using the IIS tablet interface but cannot access the System or Inventory menus. Clinic Nurses or Managers have additional permissions for sessions, stock, user management, and troubleshooting.

Related Job Aides

Code	Title	Purpose
CJA1	Tablet Readiness & Connectivity Check	Ensure the tablet is charged, connected, and synchronized before starting
CJA2	Login & User Profile Setup	Log in and update user profile, PIN, and MFA
CJA3	Patient Search & Management	Locate and manage existing patient records
CJA4	Patient Registration	Register new patients and link families
CJA5	Birth Registration	Record newborns and issue birth-dose vaccines
CJA6	Death Registration	Record deaths and update patient status
CJA7	Visits & Waiting Rooms	Manage clinic flow and discharge patients
CJA8	Session Management	Start, run, and close vaccination sessions
CJA9	Stock & Cold Chain Management	Perform stock counts, manage fridges, and record wastage
CJA10	Local Users & Security	Manage local user accounts and permissions
CJA11	Backup & Data Recovery	Perform backups and restore data when needed
CJA12	Troubleshooting, Outage Handling & Business Continuity	Handle technical issues, outages, and recovery

Inventory permissions: Nurses or Clinic Managers who manage vaccine stock and cold chain must belong to the CLINICAL_MANAGERS group in the SanteDB Admin Portal. This group grants permission to manage stock, stock stores, and temperature logs. Clinic Staff remain in CLINICAL_STAFF only and have no stock or configuration access.

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🧬 EPI Manager

Primary focus: Oversee national or regional IIS configurations, monitor data quality, and review reports.

Responsibilities

• Review stock and cold chain performance across facilities

• Run and interpret coverage, wastage, and dropout reports

• Monitor data quality, duplication, and completeness

• Supervise clinics and ensure timely data submission

• Coordinate training, supervision, and mentorship of clinic staff

• Support troubleshooting and technical issue escalation through national IT teams

Related Job Aides

EPI Managers use the same CJA1–CJA12 and AJA1 job aides as Clinic Managers and System Administrators, depending on their assigned permissions. Additional reporting guidance will be provided when the reporting feature is completed.

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🔒 Role Mapping to Security Groups

Each IIS role corresponds to a system security group in the SanteDB Administration Portal.

IIS Role	Default Security Group(s)	Description
Clinic Staff & Clinical Management	CLINICAL_STAFF, LOCAL_ADMINISTRATORS, CLINICAL_MANAGERS (for stock access)	Clinic-level users who perform registration, vaccination, and stock management. Staff users have limited permissions; managers have full access to sessions and inventory.
EPI Manager	EPI_MANAGER, AUDIT (if enabled)	Regional or national users who monitor performance, data quality, and stock movement.
System Administrator	SYS_ADMINISTRATORS	Technical users responsible for infrastructure, synchronization, and troubleshooting.

Clinic Manager scope:

• Single facility → CLINICAL_MANAGERS + LOCAL_ADMINISTRATORS

• Multiple facilities → EPI_MANAGER

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🧾 Example Positions by Role

Functional Role	Typical Positions	Security Group(s)
Clinic Staff & Clinical Management	Registration Clerk, Staff Nurse, Charge Nurse, Clinic Manager, Midwife	CLINICAL_STAFF, LOCAL_ADMINISTRATORS, CLINICAL_MANAGERS
EPI Manager	Regional Nurse Supervisor, EPI Focal Point, Regional Manager, National EPI Officer	EPI_MANAGER, AUDIT
System Administrator	IT Officer, Technical Support, National System Admin	SYS_ADMINISTRATORS
(System Accounts)	dCDR / iCDR devices	DEVICE_ACCOUNT (system use only)

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This role structure reflects how Pacific clinics operate: Clinic Staff and Clinic Managers share on-site workflows, while EPI Managers oversee regional supervision and reporting, and System Administrators maintain the technical backbone of the IIS.