Purging a Queue

🧹Purging a Dispatch queue can empty the queue of messages and clear all messages.

ℹ️In other words, this makes the queue have 0 messages.

Use Case

Sometimes messages pile up and at the time it is noted, the messages have become outdated and/or obsolete. In cases like this, a fresh start is needed.

---

🧹Purging a Queue

🚧To purge a queue, follow the steps below:

1

Navigate to the System -> Dispatch Queue.

2

Select the desired service where the Dispatch Queue lives from the Show Logs From dropdown

Show Logs From Options

• Local Service – The Administration Portal Service

• Realm Service – The iCDR Service

3

Locate the desired Queue Record in the Dispatch Queue Table.

4

Click the Purge button (located in the actions column).

After...

A pop-up will appear asking for confirmation to purge the selected queue.

5

Click Ok to proceed with purging the queue.

After...

The popup will close and the queue will begin being purged.

6

Verify the count of Waiting Messages changes.