Resubmitting a Queue

🔁Resubmiting a queue instructs the dCDR or iCDR to take all messages from a dead letter queue and place them back into the primary queue for re-submission.

Use Case

Sometimes messages fail for external reasons to the system. The external system that the iCDR is communicating with might:

• have an error at the time of submitting the message

• be down

• might be under maintenance

• might have infrastructure problems causing communications to fail

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Resubmitting a Queue

🚧To resubmit a queue, follow the steps below:

1

Navigate to the System -> Dispatch Queue.

2

Select the desired service where the Dispatch Queue lives from the Show Logs From dropdown

Show Logs From Options

• Local Service – The Administration Portal Service

• Realm Service – The iCDR Service

3

Locate the desired Queue Record in the Dispatch Queue Table.

4

Click the Resubmit button.

After...

A pop-up will appear asking for confirmation to resubmit the messages for the selected queue.

5

Click Ok to proceed with resubmitting the queue.

After...

The popup will close and the queue will commence being purged.

6

Verify the count of Waiting Messages changes.