Managing Login Profile

Purpose

The My Profile page is where clinical staff can review and update their personal details, login security, and working preferences in the IIS. It ensures each user’s account is secure, correctly linked to their assigned facility, and personalized for easier daily use.

This page is especially important during onboarding, as staff set up their password reset questions, preferred language, and help display settings.

⚠️ Resetting your password offline requires you to have already set up password reset questions while online. Without these, local account recovery is not possible.

Navigation

1

From the top-right corner, click on your profile name.

2

Select My Profile from the dropdown menu.

Page Overview

The My Profile page is divided into four panels:

  1. Public Profile

  2. Security Controls

  3. Preferences

  4. Digital ID

Panels

Public Profile

Shows basic user information.

  • Name – Registered account name

  • Addresses – Facility or mailing address (if applicable)

  • Contact Info – Email or phone contact

  • Language(s) – Preferred portal language

  • Employer – Organization/employer

  • Assigned Facilities – Facility where you are registered to work

✏️ Use the Edit button to update profile fields.

Fields (Edit Mode)
Field / Control
What to Enter

Given Name

First name as it should appear on records (Required)

Family Name

Surname (Required)

City

Start typing and select from facility-linked catchment areas

P.O. Box

Postal box number (Optional)

Unit/Suite #

Street or apartment number (Optional)

Street

Street name/number (Optional)

Additional

Landmark, settlement, or village (Optional)

C/O

“Care of” name if mail is received via another person (Optional)

Public Tel/Email

Choose Telephone or Email, then enter contact to share

Preferred Language

Select the portal’s display/help language

Actions:

  • Save – Apply changes

  • Cancel – Discard changes

Security Controls

Manages login and account security.

  • Username – IIS login name

  • Role – Roles assigned (e.g., User, Clinical Staff, Clinical Manager)

  • Last Login – Most recent login timestamp

  • Security Email – Used for password resets/account recovery

  • TFA (Two-Factor Authentication) – Adds extra login security

  • Password – Use Reset Pwd to change password

✏️ Use the Edit button to update security fields.

New users must set up password recovery questions immediately after onboarding. This is the only way to reset a password offline if using a local account.

Fields (Edit Mode)
Field / Control
What to Enter

Security E-Mail

Recovery email for resets/account recovery

Security Phone

Phone number for recovery or notifications

TFA Enabled

Choose 2FA method (Authenticator App or Email)

Password Recovery

Select security questions and enter answers

Password (Reset Pwd)

Click Reset Pwd to create a new password

Two-Factor Authentication Setup

  1. Select Authenticator App under TFA Enabled.

  2. A QR code appears.

  3. Open an authenticator app (e.g., Google Authenticator, Microsoft Authenticator).

  4. Scan the QR code.

  5. Enter the 6-digit code shown in the app into the MFA Code field.

  6. Click Complete.

Actions:

  • Save – Apply changes

  • Cancel – Discard changes

Preferences

Customizes your working environment.

  • Dashboards – Available only if your account has multiple dashboards

  • Help Display – How help text is shown:

    • Default: Pop-up boxes when hovering over ? icon

    • Training: Show inline help text always

    • Don’t Show: No help displayed

  • Theme – Toggle between Light and Dark modes

For training, select Show Inline so staff always see help text without hovering. This is text-heavy but ensures nothing is missed during onboarding.

Digital ID

Generates a QR code linked to your user account.

  • Acts as a digital signature

  • Can be scanned to verify your identity within IIS/EMR

  • Keep it confidential — never share with patients or colleagues

❌ Never share your Digital ID outside the IIS system. Treat it like your password.

Onboarding Checklist

Clinical Standards Connection

Maintaining your profile is a professional responsibility. Standards require clinical staff to:

  • Maintain confidentiality and secure access to patient data

  • Ensure documentation is linked to the correct staff member and facility

  • Use systems to support safe, competent, and ethical practice

  • Keep contact and role details up to date for patient safety, recalls, and reporting

By keeping your IIS profile secure and accurate, you are upholding your professional and legal obligations as a clinical team member.

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