Locking a User account

In some cases, a User may have there accounts locked.

Use Case

This can happen for a few reasons:

1. 🔢The User entered their credentials incorrectly too many times

2. 😈The User account has become compromised

3. 📅The User account might become expired

💼In any case, User accounts have the ability to be locked or unlocked

Locking a User

Locking an Account

🔒When a User account becomes locked, that User may not authenticate with the system.

🟰Therefore, that account will not be able to login and perform normal operations within the system

🚧To lock an account, simply follow the steps below:

1

Navigate to the Security → Users view

2

Locate the User in the Users Table

Searching for the User

Searching for a user can be done, by:

• 👀manually finding the record, or

• 🔍using the search field (top right-hand corner of the table).

3

Click the Lock button in the Actions column

After, a popup will appear to confirm locking the account

Prerequisites

A User must already be 🔓unlocked to 🔒lock

‼️ If a User account is already locked:

• there will be an Unlock button present instead of a Lock button

4

Click the Ok button

After...

• The Lock button should animate to indicate the User account is being locked

• A Please Wait... popup should appear

5

Verify that the Unlock button is present in the User's table record

Unlocking a User

Unlocking an Account

🔓When a User account becomes unlocked (i.e. Locked ...), that User may authenticate and perform normal operation within the system.

🚧To Unlock an account, simply follow the steps below:

1

Navigate to the Security->Users view.

2

Locate the User in the Users Table

Searching for the User

Searching for a user can be done, by:

• 👀manually finding the record, or

• 🔍using the search field (top right-hand corner of the table).

3

Click the Unlock button in the Actions column.

After, a popup will appear to confirm Unlocking the account

Prerequisites

A User must already be 🔒locked to 🔓unlock

‼️ If a User account is already Unlocked:

• there will be an Lock button present instead of a Unlock button

4

Click the Ok button.

After...

• the Unlock button should animate to indicate the User account is being unlocked.

• a Please Wait... should appear.

5

Verify that the Lock button is present in the User's table record.