Resetting a User Password

In some cases, Users will need to reset their password.

Use Case

This can be needed if:

• ⁉️the user forgot their password and cannot recover their account

Resetting Password for User Account

🚧To manually reset a User's password, follow the steps below:

1

Navigate to the Security->Users view

2

Locate the User in the Users Table

Searching for the User

Searching for a user can be done, by:

• 👀manually finding the record, or

• 🔍using the search field (top right-hand corner of the table).

3

Click the Reset Pwd button in the Actions column.

After, a Set Password popup should appear

4

Click on the New Password input and enter a new password

5

Click on the Confirm Password input and enter the same password used in step 2.

6

⭐(Optionally) if the user wants to change their password on the next login

• ✅enable the option User must change password on next login by clicking it

User must change password on next login

• If enabled,

  • 🔐the new password used for the input fields in step 2. and step 3. will be used as a temporary password for the User to regain access to the system

  • 🔏the User will enter a new password after they login and that will become their new password

• If disabled,

  • 🔐the password used in step 2. and step 3. will be used as the User's permanent password

7

Click the Save button to proceed with Resetting the User's password.

After...

• the Save button should display Please Wait...

• the Reset password dialog window should close

8

Verify that a notification of Password changes saved should be displayed

This notification is located in the top right-hand corner of the screen