Local Users
Purpose
Local users are different from central users:
Local users are device-based accounts used for offline continuity.
Central users are managed in the web portal as system-wide accounts.
Navigation
From the sidebar, expand System and select Local Users.
System Local Users
Shows all local accounts created on the tablet.
Columns include: User Name, Last Login, Lockout, Updated By, and Actions.
Use Search to quickly find a user.
Show Deleted will display removed accounts.
Use Create to add a new local user.
Creating a New User
System Creating a Local User
Steps to create a local user:
Select Create.
Enter a Username (must be unique).
Assign Role(s):
LOCAL_USERS– basic access.CLINICAL_STAFF– access to clinical functions.LOCAL_ADMINISTRATORS– ability to manage other local users.Option: Make User Administrator grants admin rights.
Set a New Password and confirm it.
Option: check User must change password on next login.
Enter Given Name and Family Name (required).
Select the Facility where the user will log in.
If the account is an administrator, assign Managed Facilities.
Click Save.
⚠️ If required fields are missing (Username, Password, Given Name, Family Name, Facility), the system will display an error:
Deleting a User
System Deleting a Local User
From the Local Users List, select the user.
Choose Delete.
The account will be removed from the active list but can be viewed again with Show Deleted enabled.
Locking a User
System Locking a Local User
From the Local Users List, select the user.
Choose Lock.
A locked user cannot log in until an administrator unlocks the account.
Useful for temporary suspensions or suspected misuse.
Key Notes
Local Users are tablet-only. They cannot be created or managed from the web browser.
When attempting to access Local Users from the web portal, staff will see:
“This service is connected directly to the remote server. Local user functions are disabled.”
Reason:
Tablets store accounts locally for offline access.
The web browser connects to the central server, which only manages Central Users.
Security:
Password strength is enforced.
Accounts can be locked, unlocked, or deleted.
Administrators should review accounts regularly.
Local Users vs Central Users
Where Created
Tablet only
Web browser (Admin Portal)
Storage
Stored on the tablet device
Stored on the central server
Access When Offline
✅ Available (can log in without internet)
❌ Not available (requires internet)
Scope
Specific to the device/facility where created
System-wide, synced across facilities
Management
Local administrators on the tablet
Central administrators in web portal
Use Case
Ensures continuity in low-connectivity areas
Provides standardized, system-wide access
Web Portal Access
Disabled – shows error
Fully supported
Last updated