Waiting Room

Purpose

The Clinic Waiting Room module manages patients who have arrived at the facility and are waiting for services. It provides staff with a real-time view of patient flow, ensures services are tracked, and allows quick actions such as starting, ending, or cancelling visits.

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Navigation

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Open Waiting Room

From the sidebar, expand My Clinic and select Waiting Room.

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Waiting Room Dashboard

• Displays all patients currently waiting at the clinic

• Provides quick access to start, continue, or end visits

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Screen Features

Filters and Search

• Workflow Filter options → filter patients by visit status. Examples include:

  • Checked In – patient has arrived but not yet assigned

  • Held for Observation – patient under observation, not yet discharged

  • Awaiting IMCI Care – waiting for Integrated Management of Childhood Illness services

  • Awaiting Specialist Care – waiting to be seen by a specialist

  • Awaiting Vaccination – ready for immunization

  • Released / Discharged – visit completed

  

Status tags may differ by facility or national policy. Each site can configure additional or custom waiting room options beyond the examples shown here.

• Type Filter → Limit the view by service type (e.g., Pediatric Care)

• Search Bar → Enter patient name or identifier to quickly locate an individual

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Patient Panels

Each patient is displayed as a panel, showing:

• Patient name and caregiver (if applicable)

• Visit type (e.g., Routine Vaccination, Pediatric Care)

• Services due (e.g., vaccines, weight, length)

• Status tags (e.g., Held for Observation, Awaiting Vaccination)

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Action Buttons

Cancel

• Cancels the visit and removes the patient from the Waiting Room

• Prompts a confirmation: “Are you sure you want to cancel this visit?”

• Staff must select OK or Cancel

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End Visit

Opens a confirmation page that validates services and records discharge reason.

Actions Performed During Visit

• Lists all vaccines, measurements, and services scheduled

• Staff check off items that were performed; leave uncompleted items unchecked

Detected Problems

• Issues (e.g., abnormally low weight) are flagged in yellow boxes

• Staff must address problems before discharging

Discharge Reason

Mandatory field — options may include (examples):

• Admitted as inpatient

• Died

• Discharged to home/self-care

• Left against medical advice

• Transferred to another facility/institution

Finalize

• Cancel → Return to Waiting Room without ending visit

• End Visit → Finalize, remove patient panel, and record discharge details

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Visit

• Opens the Healthy Baby Child Carepath (Performing Today) screen

• Used to record vaccines, growth measures, supplements, and follow-up actions

• Validates inputs, shows warnings, and ensures accurate documentation

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View

• Opens the View Patient Dashboard

• Provides identifiers, demographics, and clinical history

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Key Notes

• The Waiting Room is the central hub for managing arrivals and patient flow

• Status tags may be customized by site — examples shown here are not exhaustive

• Patient panels can also be accessed via the Session Dashboard

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Summary

The Clinic Waiting Room allows staff to:

• Monitor real-time patient flow

• Use filters and search to quickly locate patients

• Cancel, end, or start visits with the correct documentation

• Ensure safe discharge, proper problem detection, and accurate service tracking

This module ensures that every patient’s clinic journey is visible, documented, and well-managed.